Shipping policy

Every order ships insured from our family warehouse in Queensland, direct to your door. Nothing is drop-shipped and nothing ships from overseas. Every piece is here in Australia, ready to go.

Dispatch. We ship within 1 business day (Brisbane time). During peak periods or around public holidays, dispatch can occasionally take a little longer. You'll receive a tracking link by email as soon as your parcel is on its way.

Shipping rates. Orders over $100 ship free to selected metro areas. For all other orders and locations, your shipping cost is shown in your cart before checkout, so there are no surprises. One rate per order, no matter how many pieces are in it.

PO Boxes. Our pieces travel by courier, so we deliver to street addresses. If a PO Box is your only option, contact us before ordering and we'll check whether Australia Post can carry your piece, as size limits apply and any extra postage cost is passed on at cost.

Our damage promise. Every parcel is insured in transit at no extra cost. Our pieces are dimensional and hand-finished, so we pack them carefully. But if anything arrives damaged, here is what to do:
- As soon as you find something broken, stop unpacking
- Take photos of the piece still in the box and packaging it came in, including the outer box and any damage to it
- Keep the item and all the packaging until we have replied, the courier may need to collect it
- Email the photos to us straight away with your order number
- We lodge the claim with the insurer and send a replacement or a full refund, shipping included, at no cost to you
- If the box and packaging are thrown out before the photos are taken, the insurer will not accept the claim, and a replacement would then have to be paid for at the item's price. Please take the photos first.
You don't return the damaged piece and you don't pay return postage.

Questions? Email us or use the chat button on any page. We're a small family business and a real person reads every message.