FAQ

Placing an order is easy:

1. Browse our online collection of elegant homeware and furniture.
2. Select the items you love and click "Add to Cart.
3. Proceed to checkout, enter your delivery details, and complete payment securely.

We accept the following payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Afterpay (Shop now, pay later in four easy installments)

Yes! Once your order has been shipped, we will email you a tracking link so you can track its progress until it reaches your door.

We offer delivery exclusively through a courier service,
which is considered an express delivery option. Please note that we do not
deliver to PO Boxes. If a PO Box is your only available address, kindly contact
us for a shipping quote (additional charges will apply).

Bulky Items:

Some of our bulky items are only available for delivery to metro areas. If you are located outside these areas, you are welcome to contact us for a shipping quote to deliver to your address.

Please note that due to limitations in our shipping system, the website may allow you to purchase a bulky item even if you are outside our delivery area. In such cases, we will contact you to provide a shipping quote or offer a cancellation.

Delivery Timeframes:

Delivery times vary depending on your state. For most deliveries, we use Sendle. You can check their estimated delivery times for your state. If needed, you may also refer to the websites of Aramex or Couriers Please, as these are the courier companies Sendle utilizes for their services.

Yes, we do! However, for international orders, we only ship small items with a maximum weight of 5 kg.

We only accept returns for Australian customers. For more details, please refer to our Return Policy.

Yes, you can cancel or modify your order as long as the item has not been collected by the courier. Once the item has been collected, it will need to be treated as a return. For more details, please review our Return Policy. If you need assistance, please visit our Contact Us page.

We’re available to help you! Please reach out to us:

• For inquiries, please visit our Contact Us Page
• Hours: Monday to Friday, 7am-3pm AEST
• We are open Monday to Friday, excluding Public Holidays.Located in QLD, we follow the Moreton Bay Public Holiday Calendar. We typically respond to emails within 24 hours, though response times may be longer during busy periods.

• Yes, we are not a drop shipper and carry all our stock on hand
• We update our inventory regularly to ensure accurate availability. If an item is out of stock, it will be clearly marked on the product page. You can also sign up for notifications to be alerted when the product is back in stock.