Refund policy

Returns at a glance
- 100 days to return, from the day it arrives
- Item unused, clean and undamaged, in its original box and packaging
- You cover return shipping
- Refund within 5-10 business days

Our 100-Day Home Trial
You have 100 days from delivery to live with your piece. See it in morning light and lamplight, move it from room to room, take your time. If it is not right for your home, send it back for a full refund of the purchase price.

What we ask in return
The piece needs to come back the way it arrived: unused, clean and undamaged, in its original box with all the packaging and protective wrap. Keep the box while you decide. We check every return when it lands. A few things the trial does not cover:
- Pieces that come back dusty, dirty, marked or scratched, or with wax, soil, water marks or any residue on them
- Damage from knocks, drops or general use while the piece was with you
- Indoor pieces that have been placed outdoors or exposed to weather they were not designed for
- Items that have been painted, drilled, modified or altered in any way
- Damage caused during mounting or hanging
- Pieces returned without their original packaging, or packed so loosely they are damaged on the way back
Pieces that come back used, dirty or damaged may receive a partial refund or be declined, so please pack them with care.

You pay for the return shipping. Original shipping charges are not refunded, and if your order shipped free, the actual cost we paid to ship it will come off your refund.

Arrived damaged or faulty?
That's on us. Every parcel is insured, and the insurer needs to see the damage exactly as it arrived. Here is what to do:
- As soon as you find something broken, stop unpacking
- Take photos of the piece still in the box and packaging it came in, including the outer box and any damage to it
- Keep the item and all the packaging until we have replied, the courier may need to collect it
- Email the photos to us straight away with your order number
- We lodge the claim with the insurer and send a replacement or a full refund, shipping included, at no cost to you
- If the box and packaging are thrown out before the photos are taken, the insurer will not accept the claim, and a replacement would then have to be paid for at the item's price. Please take the photos first.

How to return
1. Go to our Contact Us page and tell us your order number
2. We'll reply with instructions and the return address
3. Once we receive it, your refund lands back on your original payment method within 5-10 business days

One ask: don't post anything back before contacting us. Unapproved returns can't be guaranteed a refund.

The 100-Day Home Trial sits alongside, and never limits, your rights under the Australian Consumer Law.